SUPERDEKER APP
- SuperDeker App User Guide
- SuperDeker App Reinstall Guide
- Does SuperDeker track how much time I spend playing the game?
- Does SuperDeker share my data with anyone?
- I’m filling out my profile for the app and wondering why it’s asking what type of equipment I’m using?
- Do I need to be 18 years old to create an account for the app?
ACCESSORIES AND COMPONENTS
- What is included in the SuperDeker Pro box?
- How many and what type of batteries does it require?
- Can I also use the SuperDeker in Europe, or does it have a 230 power supply?
- I bought one second hand from a friend and one of the bands is missing. Are replacement bands available?
- Can you use any kind of puck on it, like a roller or ice puck or the green biscuit, and if so will it damage it?
- We lost the power cord. Can we order another power cord?
SPECIFICATIONS
- How many and what type of batteries does the SuperDeker Pro require?
- When shipped, does the package have a picture on the outside, or is it a plain brown box? Trying not to give away the product inside.
- What are the dimensions of the SuperDeker Pro box?
- What are the specifications of the game?
- When shipped, does the package have a picture on the outside, or is it a plain brown box? Trying not to give away the product inside.
- What are the dimensions of the box?
MAINTENANCE
- I am going through too much ice spray.
- The passing bands don’t work. They keep falling off.
- My puck is no longer sliding that well.
- Concerned about durability... can the device, internal lights, etc., handle the weight if someone accidentally steps on the playing surface?
- Can you tip it up on its side to store it against a wall?
- Can it be left in the garage? Is it temperature sensitive?
WARRANTY AND REPAIR
- Game is showing 8888
- How do I reset my original SuperDeker?
- My game is cracked. Possibly cracked in shipping.
- What if my items are damaged during shipping or an item is missing?
- I want to cancel my order
- What happens if my bands break?
SETUP AND GAMEPLAY
- The game is not registering the ePuck
- I am getting an error message - E00 001 on the SuperDekerPRO
- Registration
- Can you put this on carpet, or does it need to be on a wood floor?
- Will this work with street hockey sticks?
- Can you use a stick that has stick wax (e.g. Howie’s Hockey Stick Wax)?